A woman passenger and an Air India duty manager slapped each other at the Indira Gandhi International (IGI) Airport this morning after the traveller was denied boarding as she reported late for her flight, police said.
The two later apologised to each and the matter was “amicably resolved,” police said.
“A lady passenger had to board Air India Flight No AI 019 to Ahmedabad at 0500 hrs. She reported at 0418 hrs for check-in and was denied boarding. Argument started between her and the Air India lady staff. The passenger then slapped her. The lady staff in retaliation also slapped her,” said DCP, Airport, Sanjay Bhatia.
Air India check-in counters close 45 minutes before a scheduled departure for domestic flights and 75 minutes prior for international flights.Domestic passengers are required to report 75 minutes before their flight and international passengers must report 150 minutes prior to scheduled departure.